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The call centre operation at Ramada Jarvis at High Wycombe had limited opening hours and a small centre of just 30 FTE.
office hours each year
ResSolutions sourced a site one hour from the client’s High Wycombe headquarter.
The service required an aggressive start-
Ramada Jarvis calls are now answered 7 days a week between 07:00 and 23:00 with the ability to increase these hours if required. Calls abandoned during promotions will be greatly reduced.
Moving forward ResSolutions hopes to grow the partnership between Ramada Jarvis and the Outsource Company, and use the latter’s capabilities to enable Ramada Jarvis to benefit from innovative contact centre solutions which would have been beyond their reach previously.
Case Study 3
Outsourcing for a UK Hotel Company
Chris Martin, Director of Distribution and Revenue, Ramada Jarvis.
“Rachel worked with Ramada Jarvis over a four year period and made an enormous contribution to the business. First, she established a centralised call centre; and then transformed it into a fully integrated multi-