ResSolutions © 2015

Customer Experience

ResSolutions was established by Rachel McNamara in 2006. Following senior roles in leading Customer Experience organisations such as British Airways, Hilton International, and Cathay Pacific, her role as a consultant has taken her across industries including Telecommunications and Banking.


Assignments undertaken include an interim Director role at Ramada Jarvis Hotels (Distribution and eCommerce), Project and Change Management at Cathay Pacific in Hong Kong, Customer Experience Lead at Viva Telecommunications in Kuwait, Customer Experience Lead at Reliance jio in Mumbai and Strategy Consultant at US Bank in the USA.

Rachel is the Managing Director at ResSolutions and she works on a combination of sole consultancy, interim management and associate roles.

Rachel McNamara

Rachel at the helm of Fireball during training for the Rolex Fastnet Race

Our Director


Speaking Assignments


David Murray, Vice President of Strategic Account Management CEMEA at Teleperformance

 “Rachel is a Contact Centre professional who is inspired by new media technologies and the transformation they can have within the contact centre environment.”




Journal of Customer and Contact Centre Management, March 2011, Vol 1, No 2 “A small fish in a big pond: Unravelling the challenges for small contact centres”

IQPC Contact Centre Forums

Frost and Sullivan Contact Centre Management

International Program in Management, IMD, Lausanne 2006

MBA Lancaster University 1996

BA Hons Philosophy, Birmingham University 1983