ResSolutions © 2015

Customer Experience


ReSolutions is an Independent Consultancy working in partnership with you to improve performance in every part of your business.

With over 30 years of experience in front line Customer Service and Sales Rachel and her associates can help your organisation build a framework for your business that supports your people and your customers.

Whether you are a start-up, looking to consolidate, transform or grow, with our independent, hands-on approach you will have a trusted advisor to help you create your vision with your customer in mind.

We work across industries because ultimately the customer journey approach defies industry boundaries.

Our areas of expertise include:

An Introduction to ResSolutions

Engage with Rachel at ResSolutions.  She doesn’t bite and will give you a fair and trustworthy opinion as to whether she can help your business

Typical Challenges in Customer Service

Amanda Peake

Operations Manager at Sitel

”It has been a pleasure and an education to have worked with Rachel. Rachel is the ultimate professional. She is a progressive thinker and challenges everyone in her team to provide the ultimate in service and solution. She challenges the accepted and is inspirational in her management."

Gareth Gatson

eVP Omnichannel at US Bank.

Great Results, Expert, High Integrity
“Rachel is a rare breed of professional - expert in her field, results and delivery oriented. Works unsupervised but keeps you in the loop. Great people manager (firm but fair) and very commercial. I would not hesitate to recommend her to anyone - and I am sure she could turn her hand to almost any type of business problem.”